LOUNGEWORKS – a division of Chair-Man Mills Corp. 


[1] All contracts of Rental shall be deemed to incorporate these terms and conditions. No variation or addition to these conditions is effective unless a Director of the Company agrees it, in writing.

[2] Standard terms, not including Net 30 client accounts, require a non-refundable deposit of 50% of the order is due to confirm your order. We will hold items for 24 hours only, unless the deposit payment is made. New accounts are subject to advance payment, existing accounts are net10days terms with credit card on file, if cheque payment is not received with in net10days terms the card on file will be charged.

Payment may be paid by cash, cheque, e-transfer ([email protected]), wire transfer or credit card (MasterCard, VISA or AMEX) – please note there is a 3% surcharge on all invoices paid with AMEX and 2.5% surcharge on any invoices paid with VISA or MasterCard over $2,500.

[3] We require a credit card to reserve the Rental items (hereinafter referred to as Rented Articles) requested. Should the furniture be damaged while in your possession, repairs will be charged to this card. The Renter agrees to have all additional costs charged to the credit card provided.

[4] The Renter agrees to make arrangements to pay by cheque on or before the first day of the rental period. If payment by cheque is not received by the first day of the rental period, it will be assumed that the balance is to be charged to the credit card provided.

[5] Interest will be charged at the rate of 1.5% per month (19.56% per annum) on all overdue accounts, calculated as of the day of installation.

[6] All quoted delivery, pickup, trucking and labour charges are estimates only.
– Final Invoice will be based on actual time on site.
– Local Pick up and Delivery are based on 1 hour furniture set up on site and does not include decor set up or pack up, unless otherwise indicated on quote.
– Additional charges will be applied to after hours, Sundays, Statutory Holidays and circumstances out of our control.
– These include but are not limited to venue access restrictions.

[7] The liabilities of the Renter commence at the time the Rented Articles are delivered to the site of the event or exhibition for which they are rented, or are collected from our premises, and continue until they are collected from the site by the Company or returned to our premises.

During this time, the Renter will:
i-Keep, at the Renter’s own expense, the said Rented Articles in good and substantial repair and condition, and in the event of any article being damaged beyond repair or lost by fire, theft or any other cause whatsoever, will pay the Company the full replacement value of the Rented Articles plus the original rental charge. In the event of any Rented Article being damaged and requiring repair, the Renter will pay the full cost of such repair.

ii-Keep the Rented Articles fully insured to their full replacement value against all risks. Renter’s are reminded that the period of the insurance shall include at least two days prior to the opening of the event or exhibition for which they are rented and at least two days after its conclusion. Please Note: The replacement value of the Rented Articles will be supplied upon request.

iii-Please follow these guidelines to help avoid any additional costs:
– Furniture must sit on hard, level surfaces
– Do not affix anything to any furniture without prior written consent – No heat can be applied to any furniture;
– All candles must be contained to avoid wax drippings;
– Do not stand or allow guests to stand on furniture;
– Furniture not specifically identified as outdoor furniture cannot get wet or sit uncovered outside.

Optional 7% damage waiver available adhering to the above (negligence will not be covered and will be billed at the replacement cost separately post event)

[8] It is the duty of the Renter to provide a duly authorized representative to accept the Rented Articles and to sign a delivery receipt for Rented Articles. If the Renter fails to provide for this, the Renter will not be permitted to dispute subsequently the facts of the delivery and be deemed to have accepted the delivery and these conditions.

[9] Renters are reminded that all Rented Articles should be emptied of personal belongings, at the conclusion of the event or exhibition; the Company accepts no responsibility for their safe custody.

[10] Client Pick up and Returns;
– Client is responsible for loading and unloading inventory themselves (this may require 2 people).
– Client is responsible for ensuring load is securely fastened.
– Loungeworks will refuse to allow inventory to be loaded on to Flat Bed Trucks
– Loungeworks reserves the right to refuse releasing inventory if the potential for damage is too great. – There will be a 25% restocking fee if inventory is not authorized for release.

[11] Last Minute Orders: A 25% surcharge on the entire order, including delivery charges, will be applied to all orders confirmed less than 72 hours from the scheduled time of delivery. Rental orders placed or confirmed within 24hrs of event are not eligible for discounts.

[12] All orders must be confirmed a minimum of 7 business days prior to the scheduled delivery time or Will Call pickup time. For New accounts, an order is deemed confirmed when the Company has received a signed Rental Agreement and a 50% deposit has been paid. All orders require a signed rental Agreement.

[13] No changes can be made to a confirmed Rental less than 72 hours before the scheduled delivery. If a change is required less than 72 hours prior to a scheduled delivery, a 25% rush charge will apply. Last minute revisions by may not be accommodated at the Company’s discretion.

[14] At the discretion of the Company, a charge of not less than 25% of the quoted rental charge may be made in respect of cancelled orders. If such cancellation is made after the goods have been delivered or are in transit to the site, the Company reserves the right to invoice the full rental charge. Local orders cancelled within 72hours are subject to 25% restocking fee.

[15] Additional charges will apply if items are returned later than the contracted Load Out/Return date.

[16] Material Handling (Drayage) charges by others are not included, and are the responsibility of the Renter.

[17] No liability shall attach to the Company for:

-Any delay or failure to deliver due to circumstances, which are outside its control. -Loss or damage howsoever caused to customer’s own goods.

-Any dilapidation charges for fixing of floor coverings to exhibition hall or venue floors. -Any damage or injury caused by the misuse of the Company’s property.

Any claim from Item 17 shall be limited to the amount of any loss or diminution in value of the goods, and not in respect of any consequential costs incurred.

[18] The Company expressly reserves the right at its absolute discretion to suspend or cancel any services (whether in whole or in part) under its contract with the Renter in any case where the Renter is in breach of that contract or in breach of any credit arrangements, whether the same be under that contract or any other contract or arrangement between the Renter and the Company.

[19] The Company reserves the right to make substitutes, with advance notice to Renter, for Rented Articles that may be unavailable.

[20] There is no warranty that the equipment is suited for the Renters intended use, or that it is free from defects. There are no warranties of any kind, either expressed or implied, which are not specifically contained herein. The Company has made no representations to induce the Renter to rent the Rented Articles.

[21] Complaints should be submitted in writing during the period of the event or exhibition. This will ensure that they are fully investigated on site.

Please indicate your agreement to and understanding of the above conditions by signing and returning this document. EMAIL to [email protected]

Quotes: All estimates are valid for 15 days from the date of issue; The Company cannot guarantee the availability on quoted stock until the client has confirmed the rental quote.